If you are an active duty Navy or Marine Corps member or a reservist on active duty residing in housing areas serviced by Navy water, you may file a Personnel Claims Act (PCA) claim to be reimbursed for damage to your personal property that was in contact with base water. Reimbursement is limited to the irreparable damage incurred.

Army, Air Force, and USCG personnel should file with their own service.

Note: Incidental claims (e.g. costs incurred in relation to your actual property loss such as purchasing water or laundry services ) and inconvenience claims are not covered under the PCA. For military members, these expenses are covered under other allowances that are being made available to you.

If you are considering submitting a claim, before filing, please review the OAHU MILITARY WATER RESPONSE RESIDENT RESOURCES GUIDE. In addition, there are a number of things you should know before filing:

• DO NOT throw away any items for which you intend to make a claim.
• Items that may be cleaned/restored after exposure to contaminated water are NOT proper items upon which to base a claim.
• You must be able to establish proof of ownership/damage.
• Incidental expenses (which include, but are not limited to purchasing water, laundry expenses, food, and temporary lodging) are NOT included in this process. Those items would be covered under the Temporary Lodging Allowance (TLA) expenses. A separate process exists for reimbursement of those expenses.

Claims packets and directions for filing a PCA claim can be obtained below or you may visit the Military and Family Support Center’s Emergency Family Assistance Center (EFAC), or Region Legal Service Office Northwest DET Hawaii, 850 Williamette St, Bldg 1746 (2nd floor, Legal Assistance).

• Military Claims Packet

Upon completion of your packet, you may submit it online directly to the Personnel Claims Unit (PCU) at norfolkclaims@us.navy.mil or, you can drop it off at Region Legal Service Office Northwest DET Hawaii. Once a claim is submitted, PCU personnel will do a preliminary review of your claim as expeditiously as possible. If additional information is required, a representative of the PCU will contact you.

It is important that anyone who files a claim keeps the PCU informed of their current address and phone number. If you relocate or get a new phone number after you have filed a claim, please notify the PCU immediately.

If you have any questions, you may contact the PCU Claims Help Line from 0500—1300 HST at (757) 440-6315 or DSN 564-3310; from 1300 – 1600 HST, call (571) 271-1616 or (202) 604-0139, or you may send an email to norfolkclaims@us.navy.mil. For questions regarding reimbursement of incidental expenses, contact the Military and Family Support Center’s EFAC at 866 525-6676. The EFAC is manned from 0700 – 2000 daily.

If you are a civilian (federal employee, retiree, or non-DoD occupant) residing in housing areas serviced by Navy water, you may be eligible to be reimbursed for damage to your personal property that was in contact with base water. Reimbursement is limited to the irreparable damage incurred.

If you are considering submitting a claim, before filing, please review the OAHU MILITARY WATER RESPONSE RESIDENT RESOURCES GUIDE. In addition, there are a number of things you should know before filing:

• DO NOT throw away any items for which you intend to make a claim.
• Items that may be cleaned/restored after exposure to contaminated water are NOT proper items upon which to base a claim.
• You must be able to establish proof of ownership/damage.
• Incidental expenses (which include, but are not limited to purchasing water, laundry expenses, food, temporary lodging) are NOT included in this process. Those items would be covered under the Temporary Lodging Allowance (TLA) expenses. A separate process exists for reimbursement of those expenses.

Claims packets and directions for filing a claim can be obtained below or you may visit the Military and Family Support Center or Region Legal Service Office Northwest DET Hawaii, 850 Williamette St, Bldg 1746 (1st floor, Legal Assistance). All claims will be processed by the Navy’s Personnel Claims Unit (PCU) located in Norfolk, VA.

• Civilian Claims Packet

Upon completion of your packet, you may submit it online directly to the PCU at norfolkclaims@us.navy.mil or, if you do not have the ability to submit online, you can drop it off at Region Legal Service Office Northwest DET Hawaii, 850 Williamette St, Bldg 1746 (1st floor, Legal Assistance). Submitting your claim online expedites the delivery of your claim, ensures the completeness of your package, and provides you with a COVID-safe, contact-free method of delivery.

Once a claim is submitted, PCU personnel will do a preliminary review of your claim as expeditiously as possible. If additional information is required, a representative of the PCU will contact you.

It is important that anyone who files a claim keeps the PCU informed of their current address, email, and phone number. If you relocate or get a new phone number or email after you have filed a claim, please notify the PCU immediately.

If you have any questions, you may contact the PCU Claims Help Line from 0500—1300 HST at commercial (888) 897-8271 or (757) 440-6315, or DSN 564-3310; from 1300 – 1600 HST, call (571) 271-1616 or (202) 604-0139.